The Information Commons Help Desk provides front-end support for various services run by different divisions within the University of Toronto Libraries and the University of Toronto, assisting with identity management, email services, connectivity, and more.

Our in-person help desk is located on the first floor of Robarts Library and you can also contact us at help.desk@utoronto.ca, call us at 416-978-4357 or submit a ticket.

Contact us.

Our services include:

Identity Management: We can help with UTORid/JOINid, password resets, and UTORMFA onboarding
Email Services: We provide support for UTmail+, alumni mail, UTORlist, shared mailboxes, and UTORgrouper
Connectivity: We can help with wireless connections and UTORvpn
Security: We address security blocks, email quarantines and compromised accounts
Software support – We can assist clients with UofT licensed software and installing UofT-licensed Microsoft365 applications

Information Commons staff also manage computers and printing stations in the Information Commons area and at Robarts Library.

We also update and maintain a database of knowledge base articles that provide instructions and solutions for a number of our service areas.

Browse our knowledge base articles

Information Commons

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