FAQs

Student library jobs for the Central Library system are posted and applied for online. The bulk of the hiring for each academic year is done in August, but positions may be posted at any time.  Check the website regularly for new postings.

The following options will give you access to PubMed results that either U of T subscribes to or that are available for free by Open Access:

 

Connect to the UofT wireless network on campus using your UTORid.  If you've never signed on before, you'll need to verify your UTORid first, even if it works on Portal or other services.

Problems signing in? Contact the Information Commons Help Desk

eduroam logo

The eduroam wireless network is available at U of T for visitors from participating institutions. Contact your home library for set up instructions.

 

You can add it manually or import it from the database you found it in. 

University of Toronto students, faculty and staff can borrow library materials with a valid TCard.

Some items cannot be borrowed, however.

  • Periodicals (ie. print journals, magazines, and newspapers)
  • Books in a library's reference collection
  • Books labelled with a "For use in library only" sticker

 Loan privileges may vary at individual libraries.  

At the time of your request, you will have chosen a pickup location. If you have forgotten, it will be included in the email pickup notice you receive.

 

Fines can be paid:

  • Online
  • In person at the circulation desk of some libraries 
  • By telephone: 416-978-8450
  • Find the item in the LibrarySearch
  • Click GET IT from the left-side menu and then LIBRARY PICKUP, and fill out the request form that opens up
  • If the item is available at multiple libraries, choose your preferred pickup location
  • Click SEND REQUEST 

Library Pickup link and Send Request button circled

Please see the instructions for your operating system:

Wireless printing costs the same as regular printing for the location you are printing from.

If you want a book that has already been checked out to someone else for longer than two weeks, you can request that the book is returned early.

To place a recall request:

  • Click GET IT from the left-side menu and then LIBRARY PICKUP, and fill out the request form that opens up
  • Click SEND REQUEST 

You will receive an email notification when the book is available for you and have 7 days to pick it up. 

Items will automatically renew at the end of each loan cycle until your maximum renewal period is reached, unless your items have holds or recall requests.

You can also proactively renew your items online through LibrarySearch by signing in to see MY LOANS.  You can renew items from there.

screen capture of an individual user account in LibrarySearch

It may be possible to renew items obtained via Interlibrary Loan, but only if the owning library agrees. Sign in to your LibrarySearch account and, under My Loans, select the Renew icon located next to your loan.

Selecting the Renew icon will prompt the owning library to either approve or reject the renewal request. Your loan is not considered renewed until the due date updates in your LibrarySearch account. 

If no Renew icon is present next to your loan, then your loan is ineligible for renewal. 

 

How to find My Loans in your LibrarySearch account

If you have a problem with any public computer, please send an email to icicle.support@utoronto.ca and if possible, include the six character computer ID displayed in the lower right corner of the desktop.

A feedback form is also available on the Start menu of all library computers which can also be used to send a report.

Staff Login

Each record has three dots in the top right corner. Click on these for more options.

  • A pop-up window will appear with a "Report a Problem" link 
  • Click on this link to submit a report

Report a problem link in item record circled

To borrow a book from another campus, first find it in the catalogue, then click on the title to see the full record of the item. Click the "Get It In Person" link to place your request. You will need to login with UTORid and password.

It usually takes 2-3 days for items to arrive by intercampus delivery. In some cases, it may take up to a week, and if the material is on loan, it will likely take longer.  

You will receive an email  when the item is ready to be picked up.

You can place an interlibrary loan request to get an item from another university delivered to a U of T library.

Eligibility and cost

  • Free for current University of Toronto students and faculty members
  • Charges apply for Research Readers, Alumni Readers, and Associate Member

How do I reserve a table in the library for my student club? 
 

The following libraries can accommodate tabling requests, available for booking by University of Toronto affiliated recognized student groups, staff and faculty: 

 

  • Robarts Library (1st or 2nd floor, depending on the nature of the request and availability) 

  • Gerstein Science Information Centre 

Tabling space at Robarts

Robarts first floor tabling spaceRobarts second floor tabling space

Tabling space at Gerstein

Tabling space at Gerstein Information Centre

Make a reservation request
 

Please Note! 

Selling food and drinks, including baked goods, is not permitted at the libraries, as well as the selling or distribution of products from external vendors (including items like books, banking and credit cards, etc.) 
 
Student groups can also book spaces for their events around campus. Use the Campus Room Finder to see what is available.  

For all food-related tabling and events with Campus Events, review their office’s guidelines and complete the required forms on their webpage.  The library reserves the right to cancel reservations if the above conditions are not met, for safety reasons, and/or fire code violations. 

Gerstein + MADLab 3D printing service is available to certified users, who have attended a training workshop and passed the certification test. Please visit https://gerstein.library.utoronto.ca/3d-printing-services for hours, pricing, upcoming trainings, and more information.

 

Outside

Robarts Library outdoor book drop is located at street level at the St George Street entrance north of Hoskin Avenue.

Open 24 hours unless indicated otherwise.

Inside

Robarts Library self-serve book return machines are located on the ground floor behind the loans desk.

If the machine does not print a receipt for you when you return your book, go to the loans desk and ask a staff member to produce a receipt for you.

If the machine does not accept your book, use the manual book return located right beside the self-serve machine.

You can search for items by name of publisher in ADVANCED mode of library search, as in example 1.

You can also add other criteria to the search by selecting a date range, or searching for similar titles of books from one publisher, as in example 2.

Example 1: Searching for ALL items by an individual publisher

  • Drop down the field name menu to find PUBLISHER
  • Type in the name of the publisher.
  • Click on SEARCH

Results show books published by Tara Press in New Delhi.

From here you can use the filters on screen left to see ONLINE items only, or change the sort to newest first, or see what items by Tara Press are in Robarts stacks.

Example 2: Searching for SPECIFIC items available from a publisher

Oxford University Press publishes excellent handbooks in many subject areas, with titles following the form 'The Oxford handbook of [something]'. 

This is how to search for all Oxford University Press handbooks.

You can then filter to show only ONLINE items. Here are the first four results found by such a search.

caution icon If you're off campus, make sure you use the library's version of Google Scholar.  You should see myaccess.library.utoronto.ca in the URL.

Change your Google Scholar settings

  1. Go to Google Scholar
  2. Click Settings
  3. In the Search Results section (the default section) under "Bibliographic manager", click the radio button next to "Show links to import citations into" and change the drop down menu to RefWorksgoogle scholar settings screenshot
  4. Click Save

Send citations to RefWorks

After you save this setting, you will see an "Import to RefWorks" link until every Google Scholar search result. 

screenshot of google shcolar result with RefWorks import link showing

When you click on that link, you'll be asked to sign in to your RefWorks account.  If you're off campus, you'll need the U of T group code.  Once you sign in, RefWorks will import the item from Google Scholar.

Send citations to Zotero

From the citation you want to send to Zotero, click on the cite icon (quotation marks) found underneath the citation:

Now choose RefMan.  This will save it as a .ris file, which Zotero can use.

Double-click the scholar.ris file saved to your computer's downloads folder  and the reference should now open up in Zotero. 

Logging into the new library search system depends on your user status.  If you are experiencing problems, see the HELP section.

Once you are in LibrarySearch, look for the SIGN IN buttton.

Clicking on it brings you to a box with two choices.

U of T community   |   Hospital staff

U of T community

U of T community members: Sign in with your UTORid. If you have not used your UTORid before, this is how to find it.

* Alumni & external researchers

  • In the past, you signed in with your library barcode and PIN
  • This has changed because of the new library system
  • You will be issued a UTORid so that you can log in to request loans or access your account information. 
  • If you have questions about the change in access or need to be issued a UTORid, please contact the Reader Registration unit at reader.reg@utoronto.ca

Hospital staff

  • Hospital staff: Sign in with your library barcode
  • The first time you sign in to the new system, you will be prompted to reset your password.

To reset your password

  • Click on RESET PASSWORD


  •  
  •  Enter your library barcode where it says User ID, or email address *associated with your account*
     

  •  
  • You will then get a password reset email

Not sure which group you belong to?

Where do I get help?

The creation of misinformation continues to generate a lot of discussion and it’s no surprise that post-truth is now in the Oxford English Dictionary (and was Word of the Year in 2016). Although many news sources have some inherent bias or political leaning, there are news outlets that are more credible than others. The sites below can help you be more critical of the information and news sources you encounter.

Verifying news stories and images

  1. FactCheck.org: monitors the accuracy of political stories, mainly from the U.S. 
  2. PolitiFact: verifies political news stories.
  3. Snopes: fact-checks Internet rumours and stories. This will determine whether that post your cousin shared on Facebook re: gun violence in America has any merit.
  4. Photo verification tools (compiled by International Journalists' Network): altered images and videos are also a cause of concern. These sites (along with Google Reverse Image Search) allows you to check images and videos on social media and websites.

Spotting misinformation 

  1. Refer to the ‘About Us’ area on a website to see what it says, and then search online for more information on the story or source. This is referred to as "Lateral Reading" (3:17 minute video).
  2. Practise "click restraint" (2:19 minute video) and scroll through the list of search results instead of clicking on the top results. Taking the time to scan other headlines and results from multiple news sources allows you to see how (or if) other outlets are reporting on the same story. 

Accessing credible news sources

Refer to U of T Libraries' Newspapers guide that provides paywall-free (=free!) access to many national and international newspapers through library databases.

Infographic on how to spot fake news

(Source image: IFLA

Further websites and research on fact-checking and combating misinformation 

One way to place an interlibrary loan request through LibrarySearch is by selecting "Interlibrary Loan Request" from the top banner.

How to find the interlibrary loan request form

You will be prompted to sign in, if you haven't already. Then, you will be taken to a blank interlibrary loan request form.

screenshot of blank ILL request form

Provide as many details about the requested material as possible, and select a pickup location.

After your request is submitted, you can check your LibrarySearch account for updates on the status of your request(s). You will receive an email once your request is available.

An interlibrary loan request can also be placed on items from the U of T Libraries collection that are not currently available, or when your catalogue search returns no results

 

For the Robarts, Gerstein, Engineering & Computer Science, Mathematics, & Earth Sciences libraries:

  • use this form to suggest titles or journals that the library should acquire
  • if you are a faculty member suggesting a book purchase for short term loan or course reserves, see complete information

For the OISE Library:

  • use this form to suggest titles or journals that the library should acquire